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GIS Product Support


  • Futura Systems
  • 01/23/20
  • Atlanta, GA
  • 30338
  • Full-Time
Futura Systems is looking for an experienced GIS Product Support Specialist to join our team at our Atlanta, GA office location. Were looking for someone with strong interpersonal and technical skills, and a passion for learning.

About Us:

Futura Systems, a subsidiary of SEDC, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, electric municipal systems, and other utility providers across the United States. We excel at employing the ArcGIS foundation to develop mapping, staking, and outage management tools that deliver powerful, user-friendly functionality. We are home to a diverse group of developers, analysts, implementers, a dedicated support team, and much more. We are always looking for talented and energetic people to add to our team!

We offer:

Competitive medical benefits package including health, dental, and vision
401(k) with 5% company match PLUS additional employer contributions made annually
$4,000 for tuition reimbursement
Wellness reimbursement plan

Roles & Responsibilities include but are not limited to:

Triage & assist customers with software related issues and questions
Ability to clearly communicate resolutions to customers and internal team members.
Obtain working knowledge of Futuras products and the backend databases
Case Creation
Data service work

Must have:
1-3 years of experience in a GIS role
Bachelor's degree or eequivalent work experience.
Skills in collaboration, problem solving and influence.
Must possess excellent communication skills, verbal and written.
Working experience with ESRI ArcGIS v10.x

Nice to have experience in:

Microsoft SQL database query language
Microsoft Access
Microsoft Dynamics CRM
Crystal Reports
ESRI ArcGIS Server/ArcSDE 10.x administration
Windows Server 2008 and above

Futura is an equal opportunity employer. We celebrate diversity and strive to create an inclusive environment for all employees.

Unfortunately we cannot sponsor employment visas now or in the future for this position.

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