Get GIS JobsGet GIS Jobs

Software Implementer - GIS Products

  • NISC
  • 12/04/20
  • Lake Saint Louis, MO
  • 63367
  • Full-Time
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorlds Best Places to Work survey for fourteen consecutive years and we are looking for qualified individuals to join our Team.

Apply at:

Primary Responsibilities

The Professional Service Specialist (Software Implementations) reports to a Professional Services Team Lead. Works closely with the GIS conversion team and other Engineering & Operations' team members in resolving technical project and software transition issues. The position is responsible for performing NISC GIS software implementations for Member/Customers, managing the implementation project, providing application support to customers, validating and verifying the accuracy of the converted data, training personnel on all aspects of the application, answering questions on function and usage of product via the telephone, e-mail, or on-site.

Essential Functions

Provides superior customer support to internal and external customers in all encounters
Conduct conversion analysis of GIS and engineering model data
Determine expectations and timelines of the Members conversion process.
Prepare and monitor the Project Plan.
Identify gaps in features and functionality in software and oversee resolution.
Identify changes required for conversion of data.
Complete and prepare conversion documents.
Reconcile converted totals and month-end balancing.
Oversee the standardization of artifacts used in the Project Plan
Add and enhance artifacts with team leads assistance.
Assist in document preparation.
Communicate with all parties involved in the enterprise implementation
Compiles and analyzes business requirements and evaluates Member/Customers operational processes to prepare for software application conversions, migrations, and/or new implementations.
Designs and implements system set-up configurations for Member/Customers performing independently and proficiently.
Designs and delivers training to the Member employees to prepare for live week.
Utilizes all implementation best practices and artifacts for all implementation projects.
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
Prepares Change Requests (CRs) and follow-up to resolution.
Performs research of difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed.
Facilitate and follow up with Member/Customers on difficult requests and procedures.
Gather, maintains and audits Member information in the configuration database.
Utilizes all support tools as directed.
Conveys customer feedback to product development staff as appropriate.
Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
Provides after hours support.
May prepare materials and deliver National IT Learning Center classes.
May prepare materials and deliver Member information Conference (MIC) sessions.
May be called upon to assist in other implementation areas.
May be called upon to participate on design teams.
May be called upon to participate in testing of new product development or enhancements.
Will be required to travel to customer sites as often as necessary to meet the business objectives.
Other duties as assigned.

Desired Job Experience

Generally requires 3-5 years of product usage or support/implementation
experience either at NISC or similar related experience.
Basic knowledge of NISC's products features and functionality.
Basic knowledge of other integrated Utility industry applications and
Basic knowledge of Project Management processes and theory.
Basic knowledge of Service Level Management (SLM) best practices.
Basic knowledge of the Utility industry.
Familiarity with the Utility or Telecom industry, including the
operations and business requirements.
Familiarity with other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Excellent presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with
Excellent research and problem solving skills with a strong attention
to detail.
Strong PC skills.
Ability to effectively lead, influence and teach others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external
Ability to work independently, as well as in a team environment
Ability to travel as often as necessary to meet the goals and
objectives of the position.
Commitment to NISCs Statement of Shared Values.
Desired Education and/or Certification(s):

High School diploma or equivalency required
Bachelors Degree in a business-related field or equivalent experience preferred

Employer Information

Browse other GIS Jobs in Missouri

  1. Software Engineers Supporting the National...

    St. Louis, MO
    Software Engineers Supporting the National Geospatial-Intelligence Agency (NGA) St. Louis, MOJoin our Talent Network Welcome to th...
  2. GeoSpatial Data Loader

    Arnold, MO
    Job Description Data Loader in support of Safety of Navigation for Aerospatial products. Must be able to successfully upload and t...
  3. Sr Imagery / Geospatial Analyst Hybrid - St...

    St. Louis, MO
    Job Description** BAE Systemsis looking for talented Senior Imagery / Geospatial Hybrid Analysts excited to provide vital analysis...
  4. tech Trainee-2

    Hazelwood, MO
    Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republ...
  5. Cartographic Analyst - Journeyman

    St. Louis, MO
    Description** **NJVC, LLC** Company Job Title: Cartographic Analyst - Journeyman Clearance: TS/SCI Clearance Location: St. Louis,...
  6. GI Weekend Moonlighting

    Festus, MO
    Mercy Clinic is seeking a Board-Certified Gastroenterologist to join our Gastroenterology team at Mercy Hospital Jefferson. Gastro...
  7. GIS Manager

    Chesterfield, MO
    We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional...
  8. GIS Analyst

    Jefferson City, MO
    Timmons Group is a multi-disciplined firm recognized nationally as a "Best Firm to Work For-. We develop solutions across mult...
  9. Technician

    St. Peters, MO
    Job ID:** 442034BR **Address Line 1:** 3951 New Town Blvd **City:** Saint Charles **State:** Missouri **Zip Code:** 63301 **P...
  10. Gi Opening In Eugene Or!

    OR United States, US
    GI opening in Eugene OR! Enterprise Medical Recruiting is assisting a hospital to recruit a Gastroenterologist in Springfield OR....