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Support Specialist - Mapping & Staking


  • NISC
  • 01/15/22
  • Lake Saint Louis, MO
  • 63367
  • based on experience / Hourly
  • Full-Time
This opening on ourOperationsteam will support NISCsMapping & Stakingsoftware products focused on NISCs GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

Apply online at https://www.nisc.coop/careers/greenhouse-details/?id=3705175

What you will do as a Support Specialist

Assist members in all aspects of application support for NISCsMapping & Stakingproducts including troubleshooting, training, and research via phone,andemail.

Follow up on resolutions and serve as a liaison between our members and our softwareengineers

Assist with software release processes and may be called upon to test the software or give feedback on the softwaredesign

Communicate with development staff to convey customerfeedback
Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.

Provide after-hours support via on-call phone supportrotation

Utilize your ArcGIS server/softwareskills

Desired Experience

Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISCs Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, thats a plus!

Other desired qualifications

Experience in Geographic Information Systems strongly preferred.

Minimum High School Diploma or equivalent required. Degree in business or technical field preferred.

More about NISCAndour Support Teams:

NISC specializes in developing and deploying software solutions for over800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Check out the video below from one of our Support team members talking about their role within NISC!

https://www.youtube.com/watch?v=nWdWi8AjpFk

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